Effective Date: 1 May 2025
Last Updated: 23 May 2025

Mr-Service (“we”, “our”, or “us”) operates the website https://mr-service.in and the Mr-Service mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services to book servicemen for household needs (like AC and washing machine repairs).

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information: We collect data you provide when you:

• Register or update your account
• Book a service
• Make a payment

This may include: Name, Phone number, Address, Email, Payment details (Razorpay), Service history.

Device & Usage Information: Automatically collected data includes:

• IP address
• Device ID and type
• App usage statistics
• Location (only with permission)

2. How We Use Your Information

• Register and manage your account
• Provide and manage service bookings
• Process payments via Razorpay or track cash-on-delivery
• Improve our services and customer support
• Send updates about bookings, offers, and policies
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share it with:

• Servicemen for fulfilling your bookings
• Payment processors (e.g., Razorpay)
• Third-party services (SMS, email, location)
• Authorities if required by law

4. Payment Information

Payments are handled by Razorpay. We do not store card/payment data. Razorpay’s privacy policies apply.

5. Data Retention

• As long as your account is active
• As required to provide services
• To meet legal/tax obligations

6. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Opt out of promotional emails

To request, contact us at support@mrservice.in

7. Children’s Privacy

We do not knowingly collect data from children under 13. If discovered, we delete it immediately.

8. Security Measures

• SSL encryption
• Firewalls and access control
• Periodic system audits

We advise users to protect their credentials at all times.

9. Cookies & Analytics

We use cookies and analytics tools to:

• Enhance site functionality
• Track performance and user behavior
• Save preferences

You can disable cookies in your browser.

10. Changes to This Policy

This Privacy Policy may be updated periodically. Continued use of the platform means you accept the updates.

11. Contact Us

Mr-Service
Chennai, India
Email: support@mrservice.in
Website: https://mr-service.in